Current IT Company Doing Their Job?

How often do you experience downtime or technical issues that disrupt your business operations?

Frequently, causing significant disruptions to our workflow

Occasionally, but it's usually resolved quickly

Rarely, our IT systems are generally stable and reliable

Does your current IT provider proactively suggest improvements or upgrades to your IT infrastructure?

Never, we always have to ask for improvements ourselves

Sometimes, but only when there are major issues

Regularly, they are always suggesting ways to improve our systems

How long does it typically take for your IT provider to respond to and resolve issues?

Several hours or even days, which is very frustrating

Within a few hours, but it's not always consistent

Almost immediately, they are very responsive and efficient

Are you confident in the security measures your IT provider has implemented to protect your data and systems?

Not at all, we are constantly worried about potential breaches

Somewhat, but we feel there could be improvements

Very confident, we feel our data and systems are well-protected

Do you receive regular reports or updates on the status of your IT systems and the performance of your IT provider?

Never, we have to chase them for updates

Occasionally, but not as often as we would like

Regularly, they provide detailed reports and updates consistently